Last Updated: August 21, 2026
Artificial intelligence is an important part of the MyWayv experience. We believe it should be used thoughtfully, transparently and with respect for the people who interact with it.
MyWayv uses AI to help create personalized wellness experiences designed to support relaxation, reflection, perspective, everyday resilience and overall wellbeing.
Our approach to responsible AI is guided by several principles.
Human Wellbeing Comes First
MyWayv is designed to support people not to replace human relationships, professional judgment or professional care.
Our AI is used within a defined wellness experience. It is not intended to diagnose, treat or prevent a medical or mental health condition and should not be used as a substitute for care from a qualified health professional.
Users are clearly informed that they are interacting with AI software rather than a person.
AI With a Defined Purpose
MyWayv does not operate as an unrestricted, general-purpose AI assistant.
AI is used within the boundaries of the MyWayv experience to help understand what a user chooses to share and personalize elements of the experience.
These boundaries are intentional. We believe AI used for personal wellbeing should have a clear purpose rather than attempting to become everything to everyone.
Privacy by Design
We believe responsible AI begins with respecting people’s information.
Our approach is to collect and use only the information reasonably necessary to provide and improve the service.
We use safeguards designed to protect personal information and limit unnecessary identification of users. We do not sell users’ personal information or consumer health data, and we do not provide individual conversations to advertisers or data brokers.
For more information about our data practices, please see our Privacy Policy and Consumer Health Data Privacy Policy.
Safety by Design
AI systems can make mistakes, misunderstand context or produce unexpected responses. We design the MyWayv experience with this limitation in mind.
We use technical and organizational safeguards intended to reduce inappropriate or unsafe AI interactions. Our AI-enabled experiences operate within defined boundaries appropriate to the intended wellness context.
These safeguards are reviewed as our technology develops and as we learn from how the platform is used.
No AI system is perfect, and our safeguards cannot eliminate every possible risk.
No Diagnosis or Clinical Decision-Making
MyWayv AI does not diagnose medical or mental health conditions.
It does not prescribe treatment, provide clinical assessments or determine whether someone has a particular condition.
MyWayv is a wellness platform. Our AI supports the personalization of the MyWayv experience within that defined purpose.
No High-Impact Automated Decisions
MyWayv does not use AI to make decisions that produce legal or similarly significant effects concerning users.
Our AI does not make employment, insurance, credit, housing or similar eligibility decisions.
We do not use the MyWayv experience to score, rank or screen individuals for participating organizations.
Individual Experiences Stay Individual
Organizations may make MyWayv available to their employees, members or communities.
The personal nature of an individual’s experience remains separate from organizational reporting.
Participating organizations do not receive individual conversations or the content of those conversations. Where MyWayv provides program reporting, it is designed to provide aggregated, program-level information rather than expose an individual’s personal experience.
Responsible Development
Responsible AI is an ongoing process.
As our technology develops, we evaluate how AI is used within MyWayv and consider factors including:
- Purpose whether the use of AI is appropriate for the intended experience.
- Privacy whether information is being used responsibly and proportionately.
- Safety whether appropriate safeguards are in place.
- Fairness whether the technology is designed to serve people appropriately across different backgrounds and circumstances.
- Human oversight where human review and governance are appropriate.
- Transparency whether users understand when and why AI is being used.
- Security whether appropriate safeguards protect the systems and information involved.
We may test, review and improve our AI systems as our technology, applicable standards and understanding of responsible AI evolve.
AI Has Limitations
Artificial intelligence is a developing technology.
AI may misunderstand what a person means, miss important context, or produce information that is incomplete, inappropriate or inaccurate.
Users should not rely on MyWayv AI for medical, mental health, emergency, legal or other professional advice.
If you believe you need professional or emergency assistance, MyWayv should not be used as a substitute for the appropriate human or professional resources.
Our Commitment
We believe the value of AI should be measured not simply by what technology can do, but by whether its use is appropriate for the people it is intended to serve.
As MyWayv evolves, we will continue to evaluate our use of AI with the goal of maintaining a platform that is useful, respectful, privacy-conscious and aligned with its intended purpose.